Return Policy
We want you to be completely satisfied with your purchase. If you’re not, please review our refund policy below.
Returns & Exchanges
To request a return or exchange, please contact morven384@gmail.com with your order number and the reason for your request. Proof of purchase, such as your order confirmation email, may be required.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refunds
Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved or rejected. If approved, your refund will be issued to your original payment method.
Late or Missing Refunds
Refunds typically take 3–5 business days to appear, depending on your financial institution. If you haven’t received your refund after this period, please contact us at morven384@gmail.com, and we’ll be happy to assist you.
Damaged or Defective Items
If your order arrives damaged or defective, please contact morven384@gmail.com within 48 hours of delivery. Include your order number and clear photos of the item and packaging. Requests submitted after this timeframe may not be accepted. We rely on carrier tracking and delivery confirmation when reviewing claims.
Contact Us
If you have any questions regarding returns, refunds, or your order, please contact us at morven384@gmail.com. We’re always happy to help.